Shipping & return

 

Shipping, Delivery and Returns 

 

Do You Offer Free Shipping?

Yes! once you spend $50 or more at our store, you qualify for Free Shipping.

 

How Many Days Before I Receive My Orders?

Most products are delivered within 12-20 working days after processing but some may take longer due to customs regulations and holidays in different areas. Some holidays such as Chinese New Year, with long non-working holidays, could also affect your orders.

 

What are My Delivery Options?

North America:  We offer USPS Standard Delivery. This is shipping within the contiguous 48 United States. Price may vary for shipment to Alaska, Hawaii, and Canada. 

 

How Do I Track My Order?

For orders within North America, we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm

Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly:

 

What is Your Refund Policy?

ANI & DAN is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!

 

What is Your Return Policy?

We don't want to give you more hassles. When there is a mistake on our part, we simply send you the right merchandise without asking you to return the wrong item you've received. 

We allow a 30-day return policy. If 30 days have gone by since your purchase was delivered, we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping fees may apply. Please note that our sale-priced and free items cannot be refunded.

You may also ask for ANI & DAN credit that you can use on your next purchase if you don't want us to send you a replacement. 

 

PHONE: 1-800-ASK-USPS (1-800-275-8777)

Hours of Operation: Monday-Friday 8 AM-8:30 PM ET, Saturday 8 AM-6 PM ET

Email Address: support@anianddan.com